At Complete Homeworks Inc., your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with our website, book appointments, or receive services from us.

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1. Information We Collect

Personal Information

When you contact us, schedule a service, or subscribe to communications, we may collect:

• Name

• Email address

• Phone number

• Appointment details

• Skincare concerns or preferences voluntarily shared

• Payment information (processed securely through third-party systems)

Automatically Collected Data

When you visit our website, we may collect non-identifiable information such as:

• IP address

• Device and browser type

• Pages viewed

• Time spent on the site

• Referring website links

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2. How We Use Your Information

We use your information to:

• Schedule, confirm, and manage appointments

• Provide skincare treatments and personalized service

• Respond to inquiries and customer support requests

• Improve our website and service experience

• Send reminders, service updates, or promotional messages (with your consent)

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3. Sharing Your Information

We do not sell or rent your information to third parties.

We may share limited data only with trusted service providers that support our business operations, including:

• Appointment scheduling software

• CRM platforms

• SMS and email communication services

• Payment processors

These providers are obligated to protect your information and use it only for business-related purposes.

A2P Required Language:

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Additional Disclosure:

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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4. Data Security

We use industry-standard practices to safeguard your personal information.

Only authorized staff and partners have secure access to your data.

We retain your information only as long as needed for business, legal, or service purposes. When information is no longer required, we securely delete or anonymize it.

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5. Your Rights & Choices

You may request to:

• Access the information we hold about you

• Update or correct your information

• Delete your personal data (where legally allowable)

• Opt out of promotional communications at any time

To submit a request, contact us using the email listed below.

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6. Cookies

Our website may use cookies to enhance your experience.

You may disable cookies through your browser settings, but doing so may affect site functionality.

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7. Updates to This Policy

We may revise this Privacy Policy occasionally.

Updates will be posted on our website with a new “Last Updated” date.

We encourage you to review this policy periodically.

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8. Contact Us

If you have questions or concerns regarding this Privacy Policy, please contact:

📧 [email protected]

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9. SMS Consent & Messaging Practices

By providing your mobile phone number and opting in through our website forms, appointment booking process, written agreements, or other communication channels, you consent to receive SMS text messages from Complete Homeworks Inc.

SMS consent is obtained only when you voluntarily provide your phone number and explicitly agree to receive text communications. Consent is not a condition of purchase.

Text messages may be used for purposes such as:

• Appointment confirmations and reminders

• Service-related updates or notifications

• Customer support communications

• Promotional or marketing messages (only when consent is given)

Message frequency may vary. Standard message and data rates may apply.

Your SMS opt-in information and consent are used solely for providing our messaging services and are not shared with third parties, except as required to deliver the messages through authorized service providers.

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10. SMS Opt-Out Procedures

“You can opt out of receiving text messages from us at any time by replying STOP to any message you receive. After receiving your request, we will send a confirmation message and stop sending further communications. For help, reply HELP or contact us by email.”